JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD B.Tech IV Year TOTAL QUALITY MANAGEMENT Previous Question Paper (July - 2023 - R18)
Note: i) Question paper consists of Part A, Part B. ii) Part A is compulsory, which carries 25 marks. In Part A, Answer all questions. iii) In Part B, Answer any one question from each unit. Each question carries 10 marks.
Part A
Define Quality.
Answer
Quality is defined as the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. It is often described as fitness for use or conformance to requirements, emphasizing that a product must meet the customer's expectations and technical specifications.
Briefly explain the concept of TQM.
Answer
Total Quality Management (TQM) is a management approach centered on quality, based on the participation of all members of an organization and aimed at long-term success through customer satisfaction and benefits to all members of the organization and society. It integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continuous process improvement.
Define customer satisfaction.
Answer
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Briefly explain the buyer-supplier relationship.
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Explain stratification.
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List the applications of the scatter diagram.
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Why is it necessary to measure the cost of quality?
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What is the use of quality cost information?
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What is a third party audit?
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How is ISO 9000 useful to business organizations?
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Part B
What is product inspection? Differentiate between product inspection and process control.
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Describe the culture and management system impact on TQM.
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What is meant by communication of quality? Discuss in detail the role of top management in quality control.
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What do you understand by internal customer conflict? Discuss how the process affects the customer.
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Write a short note on the following:
- Benchmarking procedure
- Pitfalls of benchmarking
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What is the Kepner-Tregoe method? Explain in detail the steps of the Kepner-Tregoe problem analysis.
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Briefly explain the meaning, features, objectives, and structure of quality circles.
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Brief on the role of quality circles in TQM.
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Explain the following components of the cost of quality:
- Internal failure costs
- External failure costs
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Discuss in detail the association between accounting systems and quality management.
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How do you measure the quality costs?
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What are ISO 900 series standards? Briefly explain the documentation requirements of ISO 9000.
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Discuss in detail the steps to implement the ISO management system.
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