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JNTU B.Tech II Year TOTAL QUALITY MANAGEMENT Previous Question Paper (February - 2024 - R18)

B.Tech | II Year | II Semester | R18 | February - 2024

Answer PaperPaper Code: 154SHMaximum Marks: 75Time: 3 Hours

Note: i) Question paper consists of Part A, Part B. ii) Part A is compulsory, which carries 25 marks. In Part A, Answer all questions. iii) In Part B, Answer any one question from each unit. Each question carries 10 marks and may have a, b as sub questions.

Part A

125 marks

Why quality is non-negotiable?

2 marks

Answer

Quality is non-negotiable because it is the primary driver of customer satisfaction, brand loyalty, and long-term profitability. In a competitive market, poor quality leads to increased costs through rework, scrap, and warranty claims, while simultaneously eroding market share. Furthermore, high quality ensures regulatory compliance and minimizes liability risks, making it a fundamental requirement for business sustainability.

What is the significant contribution of Joseph Juran towards quality philosophy?

3 marks

Answer

Joseph Juran is best known for the Juran Trilogy, which categorizes quality management into three universal processes: Quality Planning, Quality Control, and Quality Improvement. He shifted the focus from purely statistical methods to the managerial aspects of quality, emphasizing that quality must be planned and that the majority of quality problems are management-controllable rather than worker-controllable.

Why is a customer important for any business?

2 marks

Answer

Who are internal customers?

3 marks

Answer

Where did the concept of quality circles originate?

2 marks

Answer

What is Pareto principle?

3 marks

Answer

What are the indirect costs of quality?

2 marks

Answer

Why should quality costs be analyzed?

3 marks

Answer

What is at the highest level of documentation for ISO 9000 standards?

2 marks

Answer

List any three of ISO 9000 accreditation bodies.

3 marks

Answer

Part B

210 marks

Bring out the difference between TQM and traditional quality control.

5 marks

Answer

What is the imperative for sampling in quality control?

5 marks

Answer

310 marks

Why process control is considered more effective in quality control rather than inspecting every output?

5 marks

Answer

What are process control charts? What purpose do they serve?

5 marks

Answer

410 marks

What is the importance of customer surveys?

5 marks

Answer

What are the essential things for starting benchmarking process?

5 marks

Answer

510 marks

Why should we benchmark?

5 marks

Answer

What is supplier partnering? What are its benefits?

5 marks

Answer

610 marks

What useful purpose is served by quality circles?

4 marks

Answer

What are the contents of a checklist used in quality management?

6 marks

Answer

710 marks

Briefly explain the process of organizing for TQM.

6 marks

Answer

What is the importance of stratification in quality management?

4 marks

Answer

810 marks

What are the benefits of measuring cost of quality?

5 marks

Answer

What are the approaches to reporting cost of quality?

5 marks

Answer

910 marks

Why is information on quality costs not readily available in conventional accounting systems?

5 marks

Answer

What are the costs of internal failures?

5 marks

Answer

Explain the steps in applying for ISO 9000 certification.

10 marks

Answer

1110 marks

What is the importance of ISO 9000 standards?

5 marks

Answer

What is the provision regarding internal quality audits for registering ISO 9000 certification?

5 marks

JNTU B.Tech II Year TOTAL QUALITY MANAGEMENT Previous Question Paper (February - 2024 - R18)

Part A

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Part B

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