Jawaharlal Nehru Technological University Hyderabad
Jawaharlal Nehru Technological University Hyderabad B.Tech IV TOTAL QUALITY MANAGEMENT Previous Question Paper (June - 2024 - R18)
Note: Part A is compulsory (25 marks). Part B: Answer any one question from each unit (50 marks).
Part A
Answer all questions.
What is the purpose of quality statement?
Answer
The quality statement serves as a foundational document that articulates an organization's commitment to quality. Its primary purposes are to:
- Provide a clear vision and mission regarding quality standards to all stakeholders.
- Align organizational goals with customer expectations.
- Establish a framework for continuous improvement and cultural transformation within the workplace.
What is inspection by variable? Which are the appropriate control charts for inspection by variable?
Answer
Inspection by variable involves measuring a product or process characteristic on a continuous scale (e.g., length, weight, temperature) rather than simply classifying it as pass/fail. The appropriate control charts for variable data include:
- X-bar and R charts (Mean and Range charts) for monitoring process location and dispersion.
- X-bar and S charts (Mean and Standard Deviation charts) for larger sample sizes.
- I-MR charts (Individual and Moving Range charts) for processes where data is collected one unit at a time.
What is process benchmarking?
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What are the main factors to be considered for supplier rating?
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What does basically a scatter diagram reveal?
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What is a quality circle?
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What is quality cost of conformance?
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What is the need for information on quality costs?
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Who are the certifying agencies for ISO 9000 standards in India?
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What is the need for having internal quality audit for ISO 9000 certification?
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Part B
What are the dimensions of quality?
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Briefly explain the activities involved in quality control.
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What is the role of inspection in quality assurance?
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What are type I and type II errors in acceptance sampling?
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Explain in detail Kano’s model of customer satisfaction.
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Brief on the concept of quality focus with an example.
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What is a benchmark? How is it set?
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What do you understand by the term ‘levels of benchmarking’?
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What are the steps for constructing cause and effect diagram? What are its advantages?
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Describe the importance of quality circles in TQM.
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Briefly explain the systems approach to organizing for TQM.
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What is the role of teams in organizing for TQM?
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What are the problems in collection and reporting quality costs?
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What is ‘quality appraisal cost’? Provide examples.
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What are the broad classifications of quality costs?
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How do you arrive at optimum quality cost?
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What are the different type of organizations to which ISO 9000 standards are applicable?
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What are the elements of ISO 9000 quality systems?
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Describe briefly ISO 9000, 9001 and 9004: 2000 quality standards.
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