JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD B.Pharmacy I COMMUNICATION SKILLS Previous Question Paper (June-2019 - R17)

i) Talking comes under which type of communication? a) verbal b) non-verbal c) written d) dramatic

ii) The word communication derived is from: a) communicare b) comunnicare c) comunicare d) communnicate

i. Communication is symbolic process as it is associated with---- a) feedback b) words c) symbols d) all

ii) Which of the following is not one of the steps in the communicative process------ a) ideation b)encoding c) decoding d) reading

iii) The process of communication ends with---- a) encoding b) decoding c) transmission d) feedback

i) Personal appearance is an element of -------communication. a) oral b) written c) verbal d) non-verbal

ii) In non-verbal Communication oculesics refers to ----- a) eye contact b) tone c) voice d) space.

i) In face to face communication is evaluated. a) articulation b) grammar c) spelling d) punctuation

ii) In written communication courtesy refers to: a) clarity b) politeness c) conciseness d) completeness

iii) Non verbal communication doesn’t involve---- a) space b) words c) silence d) gestures

i) Which of the following is a semantic barrier to speaking------ a) jargon b) light c) silence d) blindness

ii) Hearing is unconscious process but listening is—process. a) conscious b) subconscious c) passive d) all

i) Which of the following is physical barrier to active listening? a) thunder b) loudspeakers c) noise d) all

ii) Which of the following is an example of written communication----- a) notice b) brochure c) textbook d) all

iii) Which of the following challenges are associated with written communication? a) grammar b) punctuation c) capitalization d) all

i) According to a survey, what is American’s greatest fear? a) heights b) insects c) snakes d) public speaking

ii) Hearing is with ears but listening is with----- a) eyes b) mind c) ears d) all

i) In Telephone interview your voice should radiate -------- a) courtesy b) warmth c) respect d) all

ii) Which of the following is an etiquette of request? a) sorry b) order c) thank you d) may I come in

iii) Which of the following is etiquette of gratitude? a) thank you b) sorry c) may I come in d) Please.

i) Which of these qualities are important in a group discussion? a) Emotional stability b) Hostility c) Ignorance d) Aggressiveness

ii) In a group discussion ----- participants are equal. a) two b) four c) all d) five

i) Which of the following interview is costly process---- a) one to one interview b) group interview c) video conference interview d) All

ii) In power point presentation the slides should contain------- a) Paragraphs b) Long sentences c) Bullets d) All

iii) Which of these are vital for any organization-------- a) Debates b) Arguments c) Speeches d) Group discussions.